The health and safety of our employees, customers and guests is of utmost importance to us at Life Storage. We have implemented several precautionary measures and practices related to COVID-19 and closely monitor updates from the Public Health Agency as well a local and provincial authorities. We will continue to modify these precautions and policies as needed to address the threat of COVID-19.
Life Storage will make every effort to remain open in a safe manner. Many of our customers are depending on their storage units for supply chain continuity.
FACE COVERINGS AND SOCIAL DISTANCING
Our store associates are required to wear a face covering and maintain at least 6 feet distance from other store associates and customers. Where appropriate, we have placed markers on the floor denoting 6 feet of distance and/or one-way traffic.
In some scenarios where our offices may be small or there is elevated risk in the community, may ask you to transact with us one-at-a-time or without entering the office. As an alternative, please consider using our phone and online methods for renting storage units, making payments, or contacting us for information.
HEALTH AND SAFETY
We routinely clean and disinfect frequently handled areas of our property including keypads, door handles, counters and other fixtures. Our employees have been advised to wash hands frequently for a minimum of 20 seconds or to use hand sanitizer with at least 70% alcohol. They have also been advised to cover all coughs and sneezes with a disposable tissue. Employees are required to monitor their symptoms prior to coming to work and stay home if they are ill.
Employees are required to monitor their symptoms prior to coming to work and stay home if they are ill. If an employee becomes ill while at work, they are sent home immediately. Employees who are ill are required to stay home until they are symptom free without medication for 72 hours.
In the event that we are alerted that a store office has been exposed to a confirmed case of COVID-19, we will follow local and provincial guidelines, including immediately closing the office until we can have it properly cleaned and sanitized.
CONTACT-FREE INTERACTION OPTIONS
Life Storage is one of the few storage companies that offers online and phone alternatives to personal interaction. We believe in great face-to-face customer service, but if you prefer not to interact with us in person during this time, here are other ways to reach us:
Rent a storage unit online and get instant access.
Account and payment options available by phone or online.
If you need to reach us or have an emergency, please call 24/7.